Senators propose customer service standards for federal agencies

"This legislation ensures that federal agencies are responsive to the taxpayers who fund them by requiring the development of customer service standards and performance measures at each agency," Johnson added. "By embedding the concept of customer service into government operations, agencies will ultimately become more efficient and effective."

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The Government Customer Service Improvement Act, S. 3455, would require the Office of Management and Budget (OMB) to develop customer service standards for all federal agencies. It would require each agency to create a Service Improvement Officer, and require annual reports on customer service improvements.

And, it would set up a group within OMB to help agonies that don't meet their customer service targets.

The bill is a Senate version of bipartisan legislation introduced by Rep. Henry Cuellar (D-Texas). That bill was introduced in 2011, and has three co-sponsors, all Republicans: Reps. John Duncan Jr. (Tenn.), Bob Goodlatte (Va.) and Michael McCaul (Texas).

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