"This legislation ensures that federal agencies are responsive to the taxpayers who fund them by requiring the development of customer service standards and performance measures at each agency," Johnson added. "By embedding the concept of customer service into government operations, agencies will ultimately become more efficient and effective."
And, it would set up a group within OMB to help agonies that don't meet their customer service targets.
The bill is a Senate version of bipartisan legislation introduced by Rep. Henry Cuellar (D-Texas). That bill was introduced in 2011, and has three co-sponsors, all Republicans: Reps. John Duncan Jr. (Tenn.), Bob Goodlatte (Va.) and Michael McCaul (Texas).