Baucus gets update from IRS on Tax Day

Olson testified at a similar hearing in the House where inadequate toll-free telephone service was her number one problem confronting the agency. 

IRS liens unnecessarily harming taxpayers was second on her list. Finance staffers recently told The Hill that IRS agents have ignored requests from Congress to go easy on lien enforcement. 

Olson's report states that some IRS liens have damaged taxpayers' credit scores, which devastated some small business owners who couldn't secure the capital needed to fund operations.