So embarrassing was the episode of a border guard allowing TB Andy to cross into the United States from Canada on his multinational infectious disease tour that you might think Homeland Security Secretary Michael Chertoff would send a directive to all HSS employees to wake up and pay attention to detail. You’d be wrong if you thought such a thing.
Here’s a short story about my husband flying from Sacramento, Calif., to Washington, D.C., just two short days ago.
My husband John went to the airport kiosk Tuesday to print out his boarding pass and luggage tickets, but the boarding pass got stuck in the machine. Fortunately, he was able to make eye contact with an airline attendant, who offered assistance. The attendant, being a technical whiz, stuck his hand up the machine, dislodged the wadded-up boarding pass and handed it to John, who then proceeded to go through security checkpoint.