In previous years, well, I can see that the battleship was adrift, heading toward really pointy rocks.
However, I can see a lot of rank-and-file workers setting the ship straight and making real progress. We'd all like that progress to be a lot faster, but turning around that ship — that's always really hard.
That is, a lot has happened over the last year; what's changing now is how they serve people online. It helps to have a leader who has their back.
The rank and file in U.S. government everywhere is doing a genuinely good job fixing things, and let's get the word out: That's a big deal.