Turning around the federal battleship

You've heard how rank-and-file government workers are working together, throughout the U.S. and with citizens, to provide better and better public service. Their dedication has been consistently impressive, particularly during some bad years.

I've been chatting recently mostly with federal workers, though the following is true of all large organizations, including private industry. The federal government is like a big battleship, hard to turn around and head in the right direction.

In previous years, well, I can see that the battleship was adrift, heading toward really pointy rocks.

However, I can see a lot of rank-and-file workers setting the ship straight and making real progress. We'd all like that progress to be a lot faster, but turning around that ship — that's always really hard.

That is, a lot has happened over the last year; what's changing now is how they serve people online. It helps to have a leader who has their back.

The rank and file in U.S. government everywhere is doing a genuinely good job fixing things, and let's get the word out: That's a big deal.