Jeffrey's a Web manager at the Environmental Protection Agency (EPA) who has lots of serious experience and advice for good customer service for government.

Check out Social Media: Some Resources and A Challenge, including:

* Social Media Subcouncil’s wiki
* Social media and the gov’t: A brief overview for managers
* social media section of
* has several lists of social media efforts across U.S. government agencies at all levels.

I, for one, welcome our new Nerd Overlords.