'Customer Service Standards Worth Living up To' for gov't and industry

When citizens want to find government information and services online, they should be able to:
  1. Easily find relevant, accurate, and up-to-date information;
  2. Understand information the first time they read it;
  3. Complete common tasks efficiently;
  4. Get the same answer whether they use the web, phone, email, live chat, read a brochure, or visit in-person;
  5. Provide feedback and ideas and hear what the government will do with them;
  6. Access critical information if they have a disability or aren’t proficient in English.

Those 6 standards show a real commitment to, and respect for, the citizen's point of view.