'Customer Service Standards Worth Living up To' for gov't and industry

Candi Harrison was a Federal Web manager and says some of the smartest stuff around regarding serious website support, applicable to private industry as well as government.

Check out Customer Service Standards Worth Living Up To:

1. Easily find relevant, accurate, and up-to-date information;
2. Understand information the first time they read it;
3. Complete common tasks efficiently;
4. Get the same answer whether they use the web, phone, email, live chat, read a brochure, or visit in-person;
5. Provide feedback and ideas and hear what the government will do with them;
6. Access critical information if they have a disability or aren’t proficient in English.

Those 6 standards show a real commitment to, and respect for, the citizen's point of view.