in Washington the White House has this Open Government directive,
telling everyone that they gotta get serious about customer service,
which includes really listening to Americans about running things
Yes, it's like getting an elephant to tap-dance, but harder.
However, they're serious, and Washington is full of people who are
passionately committed to this.
This chart shows how much everyday people are working with federal agencies in ways that have never happened before.
The deal is that the Open Government Directive, coming right from the very top, gets federal agencies to listen to and work with everyone, all citizens who want to stand up.
Some major developments in American democracy are happening, right now, not generally reported by the mainstream press.
particular, we have a federal government that's getting more and more
open about the way it does business, and getting real serious about
regular citizens influencing policy in real ways.
transparency, like showing where the money goes, and it means platforms
where people can work together to tell the gov't what's going on out
and Collaboration – Let’s Make It Work
Problem with conventional
discussion boards is that it's hard to find the good stuff, and it's
also very easy for a bad guy to disrupt the discussion, maybe to fake a
consensus. We're hoping that can be solved with discussion boards which
allow people to vote up the good stuff. That works if you have a lot of
people getting involved.
Candi Harrison was a Federal Web manager and says some of the smartest
stuff around regarding serious website support, applicable to private
industry as well as government.
Check out Customer Service Standards Worth Living Up To:
the FCC is asking for your help, soliciting your take on the future of
communications, which is really critical in a democracy.