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Just got done with grassroots innovation session at Veterans Affairs
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04/28/10 10:03 AM ET
The deal with these are that rank-and-file employees know what's going on and how to do better.
Some simple tech enables people to discuss ideas and get them to the boss.
I just finished meeting with a bunch of VA employees from around the country, including nurses, doctors, claims processing (eligibility) guys, etc. They really know the system, and I learned a lot.
Still digesting what happened, but saw some real ways to improve vets' care, and in ways that should save some cash for the taxpayer.
More to come ...
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