Those actions violated laws that require debt collectors to verify debts and restrict voicemails that name the alleged debtor's name.
In addition to the monetary penalty, the company, which has more than 32,000 employees, has agreed to cease its practices of abusing and harassing consumers while trying to collect a debt. The company also needs to record at least 75 percent of its debt-collection phone calls over the next year.
The FTC vote to approve the order was unanimous. The agreement is still subject to approval from a Texas district court.