Air Force recovers crashed database

Air Force recovers crashed database
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The Air Force has recovered a database that holds thousands of inspector general records after it crashed, the service said Wednesday afternoon.

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“After aggressively leveraging all vendor and department capabilities, the Air Force made a full recovery of the Automated Case Tracking System database, the Air Force inspector general system of record for all records related to IG complaints, investigations and appeals,” the Air Force said in a statement.

Last week, the Air Force announced that a database known as the Automated Case Tracking System (ACTS) had crashed and that records for more than 100,000 Air Force inspector general cases dating back to 2004 were lost.

The database held all records related to inspector general complaints, investigations, appeals and Freedom of Information Act requests.

The crash caused some delays in processing inspector general requests, according to the statement. But the recovery will allow the service to move forward with minimal effect.

There is no evidence the crash was caused by “malicious activity,” the statement said.

Earlier Wednesday, Air Force chief of staff Gen. Mark Welsh said both the Air Force and the contractors that administer the database — Lockheed Martin and Oracle — were working to recover the files and investigate the cause, Welsh said.

“They’ve been working nonstop since they got called in here a few days ago,” he said.

He had expressed hope for a positive outcome and pledged a review into the cause of the crash.

“Hopefully, we’ll be able to get this data recovered, and there won’t be a long-term impact other than making sure we understand exactly what happened, how it happened and how we keep it from ever happening again,” he told reporters Wednesday morning at a Defense Writers Group breakfast.

“There will clearly be a review. The company’s already started the review; Lockheed Martin’s already directed one. And we will do our own.”