By Bernie Becker - 01/09/13 08:14 PM EST
“Taxpayers need ‘one-stop shopping’ — a single point of contact they can work with to resolve all issues in their cases — and the IRS needs a ‘traffic cop’ to make sure that all units complete their actions and that parts of cases do not fall through the cracks,” Olson said in a statement.
The IRS has defended its efforts on identity theft, with Doug Shulman, the recently departed commissioner of the agency, saying last year that the IRS had “implemented new filters to detect fraudulent returns and new processes for handling returns.”
“These efforts have paid off,” Shulman said in September. “This year to date, we have stopped $15 billion in fraudulent payments from going out the door as compared to $11 billion over the same period last year.”