Report: Enrollees still face account problems on HealthCare.gov

ObamaCare enrollees seeking to verify their personal information with the government are facing problems that could jeopardize their health coverage, according to a new report

Hundreds of thousands of people have been asked to submit additional citizenship and immigration documents to the Department of Health and Human Services (HHS), but technical hurdles with their accounts at HealthCare.gov are slowing down the process. 

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Immigrant advocates and insurance agents told USA Today that many enrollees who can log in cannot upload their documents online or don't receive confirmation once they have submitted the information. 

"It's scary because they've sent it in numerous times and different ways, and [the Centers for Medicare and Medicaid Services] is saying it doesn't have it," Ronnell Nolan, head of Health Agents for America, told the paper. 

"What are all those people going to do? It's going to be a mess."

The stakes are high, since anyone who is asked to confirm their citizenship or immigration status and cannot navigate the system by Sept. 5 could lose their health plan at the end of that month. 

"We want as many consumers as possible to remain enrolled in marketplace coverage, so we are giving these individuals a last chance to submit their documents before their coverage through the marketplace will end," CMS Administrator Marilyn Tavenner said in a statement on Aug. 12.