By Sam Baker - 04/03/13 04:28 PM EDT
Navigators cannot select a plan for their clients and are not in charge of determining whether customers are eligible for federal subsidies, HHS said in a proposed regulation Wednesday.
"That said, Navigators may play an important role in facilitating a consumer’s enrollment in a QHP [qualified health plan] by providing fair, impartial, and accurate information that assists consumers with submitting the eligibility application, clarifying the distinctions among QHPs, and helping qualified individuals make informed decisions during the health plan selection process," the rule states.
Exchanges themselves will handle eligibility determinations, and the exchanges are also intended to have a strong customer-service component, including call centers and physical offices.
Navigators will provide extra assistance to people who are disabled, do not speak English or "who are not familiar with health insurance," HHS said.