By Sara Jerome - 07/08/10 12:57 PM EDT
Instead of regulating, "the Commission should work with wireless carriers to educate wireless consumers of their available [billing and service] options, and should not prescribe — and ultimately limit — carriers' ability to provide effective consumer account management tools," CTIA said.
RCA argued the companies have the issue under control.
"Members have adopted internal practices and procedures to remediate billing concerns directly with their customers," the trade group wrote.
An FCC survey released in May picked up national attention for reporting that nearly one in five American consumers have been subject to sudden and unexpected rises in their monthly cellular phone bills.
The survey provided ammunition for Capitol Hill to raise concerns. Sen. Amy Klobuchar (D-Minn.) touted her legislation that would regulate early termination fees.
“The FCC’s consumer survey confirms what we have known for a long time — that confusing early termination fees undermine competition and result in less consumer choice,” she said in May.
CTIA, however, is not so sure couching the debate in terms like "bill shock" is fair to wireless providers. "I don’t think the high-level messaging is fair from the FCC right now," CTIA regulatory affairs vice president Chris Guttman-McCabe told The Hill.