Sen. Charles Schumer (D-N.Y.) urged Apple to publicly address the design flaw in its iPhone 4 that leads to dropped calls in an open letter sent to chief executive Steve Jobs on Thursday.
Apple made headlines this week after
Consumer Reports declined to recommend the iPhone 4, citing a problem
with phone’s design that causes it to drop calls when users touch the lower-right corner of the
device. Schumer requested Apple explain the cause of the problem in writing, noting the discrepancy between Consumers Reports' findings and Apple's earlier explanation that the problems were caused by a software bug.
"The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device," states the letter.
Apple has suggested users hold the phone differently or purchase a case
to address the problem, but in his letter
Schumer called those solutions insufficient.
solutions would unfairly place the burden on consumers for resolving a
problem they were not aware of when they purchased their phones,"
Schumer urged Apple to explain the cause of the reception problem and make a public commitment to fix it free of charge. He also encouraged the company to keep its promise and provide a free software update that would ensure the phone accurately displays signal strength.