Congress to investigate wireless industry

The subcommittee issued a report last year arguing that banks were misusing forced arbitration processes to collect consumer credit-card debts. 

In forced arbitration, a company requires a consumer to consent to resolving any dispute outside of court. 

Most wireless service providers have forced their customers to settle disputes through this process, according to Kucinich's office. 

“The Domestic Policy subcommittee investigated the practice of debt-collection arbitration and found that forced arbitration is arbitrary — the results depend more on the arbitrator to whom the case is assigned than the facts or the law that applies,” Kucinich said in a statement.  

“Now the subcommittee will turn its attention to the cell phone service providers and see if the situation is any different there,” he said. 

The announcement follows a Federal Communications Commission action on Thursday that will create rules for how wireless companies bill customers.