Congress passes bill protecting online customer reviews

Congress passes bill protecting online customer reviews
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The Senate unanimously passed a bill on Tuesday that would bar companies from fining or pursuing lawsuits against consumers who post negative reviews of them on websites such as Yelp.

In September, the House also unanimously passed the measure prohibiting non-disparagement clauses that some institutions included in their online terms of service.

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The bill now heads to President Obama’s desk.

“By ending gag clauses, this legislation supports consumer rights and the integrity of critical feedback about products and services sold online,” Senate Commerce Chairman John ThuneJohn Randolph ThunePoll: 8 in 10 people in key states concerned about driverless cars Hillicon Valley: Mnuchin urges antitrust review of tech | Progressives want to break up Facebook | Classified election security briefing set for Tuesday | Tech CEOs face pressure to appear before Congress Senate GOP urges Trump administration to work closely with Congress on NAFTA MORE (R-S.D.) said in a statement, praising the bipartisan effort to move forward on the bill. Thune had sponsored the legislation in the Senate alongside Sens. Brian Schatz (D-Hawaii) and Jerry MoranGerald (Jerry) MoranTrump on collision course with Congress on ZTE Republicans think Trump is losing trade war Senators demand answers on Trump’s ZTE deal MORE (R-Kan.).

“Too many companies are burying non-disparagement clauses in fine print and going after consumers when they post negative feedback online,” Rep. Leonard Lance (R-N.J.), who sponsored the bill in the House, said in a statement. “This will now end.”

The Internet Association, a trade group whose members include major internet companies such as Twitter, Facebook and Yelp, applauded the move.

“Enshrining protections for freedom of expression online into law allows the internet to thrive,” they said. “‘Gag clauses’ in form contracts harm consumers and violate both American principles of free speech and the values inherent in a free and open internet.”

The Senate Commerce Committee had held a hearing in 2015 on gag clauses spurred by Palmer v. KlearGear, a federal lawsuit in which KlearGear, an e-commerce site, stipulated that customers may not disparage it online.