GSA splits Office of Citizen Services

The General Services Administration (GSA) has created an office dedicated to applying innovative technologies to improve government operations. The new office will be headed by Sanjeev "Sonny" Bhagowalia, formerly chief information officer at the Department of Interior.

GSA announced Friday it would be splitting the Office of Citizens Services and Communications into two separate offices; the Office of Citizen Services and Innovative Technologies will be lead by Dave McClure, while the Office of Communications and Marketing will be led by Martha Dorris Sahar Wali. Bhagowalia will head the new Office of Innovative Technologies under McClure, while Martha Dorris will head the Office of Citizen Services.

GSA spokesperson Caren Auchman said Bhagowalia started at his new position today.

"The newly formed Office of Citizen Services and Innovative Technologies will leverage GSA's leadership role in identifying and applying new technologies to effective government operations and service delivery while continuing to advance GSA's responsibilities in serving the American people through open and transparent government initiatives," said McClure in a statement.

Dorris's office is expected to be a fairly straightforward public affairs shop. McClure and Bhagowalia will take over the office's Web and online outreach efforts, which includes the federal Web portal USA.gov, a number of cloud computing initiatives and the federal data clearinghouse Data.gov.

The Obama administration has made the transition to cloud computing a central piece of its information technology agenda. Bhagowalia's experience as chairman of the Interagency Management Council is expected to prove valuable in helping agencies formulate their cloud computing strategies.

"[Sonny] will play a pivotal role in directing GSA's Federal Cloud Computing efforts and other innovative technology initiatives. GSA will be executive as part of OMB's eGovernment agenda and will be overseeing special projects and activities related to the Federal CIO Council," McClure said.