By Keith Laing - 01/24/14 09:00 AM EST
Virgin America Airlines has issued an apology to the quarterback of the National Football League’s New York Jets, Geno Smith.
Smith was removed from a Virgin America flight last week after allegedly refusing to remove a pair of headphones when he was asked to by a flight attendant.
“After a full review of the incident, we believe it was the result of a misunderstanding that regrettably escalated unnecessarily,” the airline said. “We’ve apologized to Mr. Smith for his experience, which could have been better — and we’d welcome him back onboard any time. As an airline that prides itself on our guest service, we take incidents such as this one very seriously.”
Smith said he was willing to forgive Virgin America.
“I really appreciate that Virgin America took this seriously, looked into this matter and followed up with me,” he said. “I look forward to flying their airline again soon.”