Airline CEO to personally pay back veteran denied refund

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“Every day we seek to balance customer service with customers' demands for the lowest airfare possible,” he continued. “But sometimes we make mistakes.”

 BaIdanza said his previous statements on Meekins’ request for a refund “failed to explain why our policy on refunds makes Spirit Airlines the only affordable choice for so many travelers, and I did not demonstrate the respect or the compassion that I should have, given his medical condition and his service to our country.

"Therefore I have decided to personally refund Mr. Meekins' airfare, and Spirit Airlines will make a $5,000 contribution, in his name, to the charity of his choice, Wounded Warriors,” he said.


In his interview with Fox News, Meekins said he wanted to see Spirit eliminate its no refund policy.

“If you have a head cold, you're certainly not going to get a refund, and that's understandable,” he said. “But in my case … I didn't know I was terminal when I purchased a ticket, and I found out two weeks later and just asked out of curiosity, 'How do we go about getting a refund?' and they said no way.”

Meekins said he was initially a credit so he could fly in the future, which he said “really got to me” given his terminal diagnosis.