TSA: 'Attitude' not why passenger denied flight

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Burns said TSA declined to press charges against the passenger when police arrived at the security checkpoint. He added that TSA does not make decisions about boarding planes after passengers are released from airport security.

“To be clear — airline employees, not TSA, made the call about whether to allow this passenger to board their flight,” he said.

“We take these matters seriously, so we thoroughly reviewed the incident and have concluded that this passenger was screened in accordance with standard procedures,” Burns continued. “We also viewed the video circulating on the Internet (although only part of the video is actually available) and watched as the TSA officer began to explain that screening is designed to make passengers safer. The video abruptly ends before the officer is able to answer the questions fully.”