Baltimore Dunkin' Donuts removes sign asking customers to report employees not speaking English
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A Dunkin’ Donuts store in Baltimore was forced to take down a sign offering a reward to customers who report employees shouting in any language that is not English, following backlash over a photo of the sign posted online on Tuesday.

The photo showed a small red sign sitting in front of a register asking customers to report any employees they witnessed shouting in a language other than English to management. 

“If you hear any of our staff SHOUTING in a language other than ENGLISH Please call 443-415-7775 immediately with the name of the employee to receive a coupon for FREE Coffee and a pastry,” the message read.


A spokesperson for Dunkin’ Donuts said in a statement to a local CBS affiliate that the sign had been set up by the franchise’s general manager “based on her own personal judgment to ensure … the goal of creating a welcoming and hospitable environment for all guests.”

"While her intent was to address a customer service and satisfaction issue, the franchisee determined her approach was inappropriate,” the statement said.

The sign has since been removed, according to CBS.