Hotel staffer's response to racist customer goes viral
© Twitter

A man who works at a Holiday Inn in Texas has become a viral sensation for how he calmly turned away a guest who called him a racial slur.

In a video that has racked up almost 10 million views in the past few days, Craig Brooks, who works at the front desk of the hotel in Austin, can be seen denying a room to a woman after he said she called him the N-word on the phone.

At the start of the one-minute video, which appears to have taken place after Sunday's phone call with the woman, Brooks is seen explaining to her why she cannot stay at the hotel.

“Yeah, but you called me a f---ing n-----,” he said.

“I need to stay here. My mother died,” the woman replied.

“I understand that, but you called me a f---ing n-----,” Brooks said.


“I’m sorry. I’m sorry,” the unidentified woman continued.

“No, you weren’t sorry when you said it on the phone,” Brooks said.

The woman later reiterated that she needed a room.

Brooks at one point said, "It's above me." He also suggested the woman stay at a nearby Best Western hotel.

The woman, who continued to plead her case, said she'd had “a horrible day today.”

“And I had a horrible time when hearing that,” Brooks responded.

After the video surfaced online, hundreds of Twitter users began using #ItsAboveMe. The phrase trended all day on Monday.

In an interview with Business Insider on Tuesday, Brooks said he was referring to his employer’s policy when he made the “it’s above me” comment.

"When I said 'it's above me' that's basically saying you can't stay even if I wanted to let you stay, because it's above me," he said.

Brooks also said in the interview that the incident was "the first time I can remember I've been called a racial slur."

"I'm in Austin, and Austin is very liberal so you don't have to deal with stuff like that," he said. "It amazes me that people still think like that and it's 2019."

"Being that I'm black in today's society, we have to know how to deal with racism and combative white people," he added. "So we have to look at alternative ways to handle situations instead of being aggressive, because they already see us that way. I look at it like it's above me: You're mad and I'm too good for that. That's how I'm seeing it and how a lot of people are taking it."