Blumenthal sets Dec. 31 deadline for UPS, Fed-Ex to say they’ll refund

Sen. Richard Blumenthal (D-Conn.) has asked UPS and FedEx to let customers know by the New Year if they’ll be refunded for late deliveries.

“I hope that UPS and FedEx will extend the opportunity for refunds to all consumers whose packages did not arrive in time for Christmas, and I urge them again to take that proactive step,” Blumenthal said in a statement on Friday.

Blumenthal said he gave UPS and FedEx until Dec. 31 to provide a “positive response.”

{mosads}On Thursday, Blumenthal demanded that the companies refund customers who were quoted a delivery time before Christmas, but didn’t receive their gifts and packages in time.

FedEx and UPS failed to deliver some packages before Christmas despite a promise to and blamed poor weather and overloaded systems for their inability to keep the deadline.

The Associated Press reported that people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia didn’t receive presents in time for Christmas.

On Friday, Blumenthal said UPS announced it would refund some customers, but only those who shipped either internationally or by air.

“I am pleased that UPS has voluntarily taken the first step of providing refunds to certain customers whose Christmas purchases never made it under the tree,” Blumenthal said. “Such selective refunds are scant consolation to many other customers who were quoted delivery dates ahead of the holiday are still left out in the cold.”


Tags FedEx Richard Blumenthal United Parcel Service

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