T-Mobile has plans to slow Internet access for some subscribers who pay for unlimited data and use the data in violation of the company’s policies, including using peer-to-peer networks, according to an internal memo obtained by TmoNews.
“T-mobile has identified customers who are heavy data users and are engaged in peer-to-peer file sharing, and tethering outside of T-Mobile’s Terms and Conditions,” the memo said.
“This results in a negative data network experience for T-Mobile customers,” according to the memo, and the company will “begin to address customers who are conducting activities outside” the Terms and Conditions policy on Aug. 17.
TmoNews, a site that calls itself “The Unofficial T-Mobile Blog,” pointed to the company’s definition of misuse of data on the wireless network, including peer-to-peer file-sharing networks, “continuous Web camera posts or broadcasts” and “ 'bots' or similar routines that could disrupt net user groups or email use by others or other applications that denigrate network capacity or functionality.”
The company is only throttling traffic for its unlimited subscribers that misuse the network, according to TmoNews.
T-Mobile did not respond to requests for comment, but CEO John Legere took to Twitter Thursday morning to refute claims that the company plans to slow some users.
“Does T-Mobile slow down unlimited customers? Hell no!” he wrote. “We are in the mobile speed-things-up business.”
He added that T-Mobile wants “all our customers to enjoy great, fast data.”
“Everyone should get to experience it that way,” he said.
In an interview with Re/code, T-Mobile Chief Marketing Officer Mike Sievert said the company's plans include contacting about 20 subsribers to bring their data use in line with the company's policies.
“We are planning to reach out them and let them know and help them change,” he told Re/code.
-- This post was updated at 1:30 p.m. to include Sievert's comments.