Business & Lobbying

Major hotels to require guests wear masks nationwide


The American Hotel & Lodging Association (AHLA), which represents the hotel industry, says several major chains nationwide will require face masks for guests in all public spaces.

The group released industrywide guidelines for enhanced health and safety protocols during the coronavirus pandemic last week, with members including Marriott, Hilton, Hyatt, IHG, Loews Hotels, Radisson and Wyndham all set to mandate masks and social distancing.

Marriott CEO Arne Sorenson announced on Monday the company’s requirement for guests to wear face coverings will go into effect on July 27.

“Health experts have made it clear that wearing face coverings in public spaces is one of the easiest steps that we can all take to protect one another and reduce the spread of COVID-19,” Sorenson said in a video announcement.

The AHLA guidelines also include contactless reservations, check-ins, payments and room service when available, and considering daily room cleaning only if necessary. 

They also require guests to refrain from traveling if they have, or recently had, any symptoms of COVID-19 or contact with anyone diagnosed with COVID-19.

“As an industry, we want every guest to experience a clean and safe hotel no matter where they stay,” Chip Rogers, AHLA president and CEO, said in a statement. “These preventative measures make it safer and easier for Americans to travel while also supporting hotel and tourism employees.” 

The move follows in the footsteps of major U.S. airlines, which are requiring passengers to wear masks while on airplanes, and policy changes from Walmart, Target, CVS Health, Best Buy and Kroger last week that require customers to wear masks in stores nationwide.

Tags Coronavirus face masks Hilton Hyatt Marriott radisson

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