Citigroup CEO bans Friday Zoom calls to combat pandemic fatigue

Citigroup CEO bans Friday Zoom calls to combat pandemic fatigue
© Citigroup

Citigroup CEO Jan Fraser is moving to ban internal Zoom calls for staff members on Fridays in an effort to promote a healthier work-life balance and combat pandemic fatigue.

Fraser also stated in a memo sent to employees on Monday that she will be initiating a company-wide holiday, referred to as a Citi Reset Day, to help workers avoid burnout, according to CNBC.

"The blurring of lines between home and work and the relentlessness of the pandemic workday have taken a toll on our well-being,” Fraser reportedly said in the memo. “It’s simply not sustainable. Since a return to any kind of new normal is still a few months away for many of us, we need to reset some of our working practices.”


While Fraser did note that Zoom calls between employees and clients and regulators will still take place on Fridays, she suggested that internal meetings be held via phone in order to create a break from video meetings, CNBC reported.

Citi Reset Day will happen on May 28, CNBC noted. Fraser also stated that employees should only schedule calls during traditional work hours.

“When our work regularly spills over into nights, very early mornings and weekends, it can prevent us from recharging fully, and that isn’t good for you nor, ultimately, for Citi,” Fraser reportedly said in the memo.

The Citigroup CEO also outlined what returning to in-person work could look like for employees in the future, noting that most staff members will have a hybrid schedule with three in-office workdays and two work-from-home days. She also stated that in rare cases some employees will be able to continue remote work, according to CNBC.

“[The pandemic] has opened doors to new ways of working and shown that we are able to adapt to and even flourish amid adversity,” Fraser said, according to the outlet. “Nothing should stop us from building a bank that wins, a bank that champions excellence and a bank with a soul.”