Story at a glance

  • Popular travel website TripAdvisor has removed an insensitive user review of a Nazi death camp museum after initially saying the post met submission criteria.
  • “This place was great went there with my newborn babys to test the chamber but they came out deformed,” the user wrote. “But its fun for the family.”
  • But TripAdvisor originally said it complied with user guidelines before reversing course, adding the company “failed to identify this review as promoting intolerance.”

Popular travel website TripAdvisor has removed an insensitive user review of a Nazi death camp museum after initially saying the post met submission criteria, The Associated Press reported.

The museum at the Auschwitz extermination camp in Poland tweeted Thursday it had asked the company to remove a review where the user said their visit was “fun for the family.”

“This place was great went there with my newborn babys to test the chamber but they came out deformed,” the user wrote. “But its fun for the family.”

But TripAdvisor originally said it complied with user guidelines before reversing course, adding the company “failed to identify this review as promoting intolerance.” 


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"At Tripadvisor we abhor any kind of discrimination,” the company said in a statement“Our content posting guidelines state that Tripadvisor does not allow content that promotes intolerance for individuals or groups of people based on their race, gender, religion, sexual orientation, or nationality.

“Through our escalation process, this review was removed. We always aim to get it right the first time and we apologize to the Auschwitz Memorial and Museum and the Jewish community at-large for this initial miss,” the company added. 

The museum tweeted its appreciation after the review was removed. 

Historians estimate around 1.1 million people were murdered at Auschwitz, including 1 million Jews. Auschwitz was different from other camps because it contained a “concentration camp and a labor camp as well as large gas chambers and crematoria at Birkenau constructed for the mass murder of European Jews,” according to the United States Holocaust Memorial Museum


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Published on May 07, 2021