New Yorkers receiving $75 refund from cable company for slow internet

Charter Communications/Spectrum Management Holding Company agreed to pay $62.5 million directly to more than 700,000 active customers in New York to compensate for slow internet service.

The deal with the New York Attorney General's office was first reported by the New York Daily News Tuesday.

The cable company is accused of lying to its internet subscribers about internet speeds. The attorney general's office brought a civil suit against Charter Communication last year, claiming the company knowingly gave customers slower internet speeds than was promised.


The suit, filed in state Supreme Court, included emails between company executives that showed they knew the company could not meet speeds it promised to customers.

"We are going to experience a mismatch between what we actually sell to the customer and what they actually measure on their laptop, tablet, etc.," read one executive's email, according to the lawsuit.

New York Attorney General Barbara Underwood had a clear message for internet service providers in the state: “Fulfill your promises, or pay the price,” she tweeted Tuesday announcing the news.

The total settlement between the cable company and the state is for $174.2 million.

Underwood’s office said it is believed to be the the largest refund by an internet service provider in U.S. history.

Charter purchased Time Warner Cable and renamed it Spectrum Cable in 2016.

The company has agreed to implement various reforms as part of the deal, including "substantial network investments," modem replacements and upgraded WiFi routers.

In a statement provided to the Daily News, Charter spokesman John Bonomo said the company is pleased with the settlement.

"We are pleased to have reached a settlement with the Attorney General on the issue of certain Time Warner Cable advertising practices in New York prior to our merger, and to have put this litigation behind us," he said. "Charter has made, and continues to make, substantial investments enhancing internet service across the state of New York since our 2016 merger, as acknowledged by the Attorney General in this settlement."