The director of the Consumer Financial Protection Bureau (CFPB) is facing growing pressure from liberal critics to challenge another Trump agency, the Department of Education, and crack down on abusive student lending practices.
A turf war between the two, which started when CFPB was blocked by the Education Department in its efforts to look into the companies that service student loans over their practices, now threatens to heat up as outside groups jump into the fight.
The pressure is putting Kraninger, who took over the CFPB late last year, in a difficult spot.
Kraninger says she is eager to take on shady student loan practices, but also appears reluctant to escalate a fight with a Trump Cabinet member who is popular in conservative circles.
Kraninger is seeking an agreement for the Education Department to produce documents relevant to the CFPB’s lawsuit against Navient, a federal student loan servicer, as well as a probe of a loan forgiveness program administered by the Education Department.
“I believe that it behooves the federal government to actually act in a more united manner,” Kraninger said at a Senate Banking Committee hearing last week. “That’s going to be better for consumers, it’s certainly going to be more consistent.”
But with DeVos refusing to comply with the CFPB investigations, Democrats and liberal groups say Kraninger must step up, including through litigation.
“It hasn’t worked so far,” Sen. Bob MenendezRobert (Bob) MenendezDems block Cruz's Nord Stream 2 sanctions bill Overnight Defense & National Security — Differences remain between NATO, Russia Senate Democrats unveil bill sanctioning Russia over Ukraine MORE (D-N.J.) responded at the hearing. “They haven’t cooperated with you at all, they stonewall you every step of the way.
“I really urge you to do what your predecessor did and use the enforcement capabilities that you have.”
The nation’s $1.5 trillion in outstanding student loans has also drawn intense political scrutiny ahead of the 2020 election. Democratic candidates seeking to oust President TrumpDonald TrumpJudge rules Alaska governor unlawfully fired lawyer who criticized Trump Giuliani led fake electors plot: CNN Giuliani associate sentenced to a year in prison in campaign finance case MORE have pitched a slew of competing plans ranging from increasing federal grants to making college free and entirely forgiving all current student loan debt.
The CFPB and Education Department have sparred over who is in charge of handling fraud in the nation’s student loan industry since DeVos’s confirmation as Education secretary in 2017.
While DeVos’s department is responsible for holding the roughly $1.5 trillion in federal student loans, the CFPB is charged with policing loan servicers — including federal contractors — for consumer fraud and abuse.
Under the Obama administration, the two cooperated to oversee complaints of abusive practices against companies contracted by the federal government to collect student loans, such as Navient.
The CFPB sued Navient in January 2017, arguing that the largest U.S. student loan company “created obstacles to repayment by providing bad information, processing payments incorrectly, and failing to act when borrowers complained.”
Navient has consistently denied the allegations, saying it has helped millions of Americans pay their student loans through several federal repayment options.
The lawsuit, initiated by former CFPB Director Richard Cordray (D), faced significant hurdles soon after DeVos took over at Education. The department canceled an information-sharing agreement with the CFPB in 2017, telling the bureau it “takes exception” to the agency “unilaterally expanding its oversight role to include the Department’s contracted federal loan servicers.”
Kraninger has complained to senators that the Education Department has ordered Navient not to comply with the bureau’s requests for documents. NPR reported last week that the department has also ignored a year-old CFPB inquiry into the Public Service Loan Forgiveness program and why it has denied 99 percent of its applicants. That program seeks to ease loan burdens for those who go into the public sector.
Kraninger confirmed to lawmakers in House and Senate hearings last week that the CFPB has been rebuffed in attempts to police the student loan industry and rejected the Education Department’s claims to have oversight over that space.
“The Department takes its responsibility to provide high-quality service to federal student loan borrowers very seriously,” said Education Department press secretary Angela Morabito in a statement to The Hill.
“In order to protect student privacy, we ask that any requests for information from servicers be sent directly to the Department.”
Kraninger has appeared to be careful not to escalate the fight.
Kraninger told lawmakers that she and DeVos had made progress toward a new information-sharing agreement and were “already discussing how to move forward in an effective way.”
But that did little to appease concerned Democrats who sought stronger action against loan servicers.
“You’ve protected those companies while hardworking American families paid the price,” said Sen. Sherrod BrownSherrod Campbell BrownThese Senate seats are up for election in 2022 Biden calls Intel's B investment to build chip factories a tool for economic recovery Democrats see good chance of Garland prosecuting Trump MORE (D-Ohio). “I guess I should expect nothing less from an administration that consistently looks like a retreat for Wall Street executives.”
Progressive critics of Kraninger have bristled at her efforts to broker a solution with DeVos, saying it falls short of her agency’s mandate. They say CFPB should forcefully protect consumers from any predatory firm — even federal contractors.
“It honestly appears that the only thing that is stopping her from doing her job is that she doesn’t want to make Betsy DeVos unhappy,” said Seth Frotman, director of the nonprofit Student Borrower Protection Center and former CFPB student loan ombudsman.
“Stand up for your own agency so you could stand up for student loan borrowers, if that’s your priority.”