Domestic Taxes

Auditor to IRS: Speed it up

The audit looked at three separate sets of responses from the IRS, finding them to be accurate at least 80 percent of the time in all three. But the replies were timely only between 10 and 56 percent of the time.

{mosads}The inspector general also found that interim letters, required if a reply cannot be made within 30 days, were not always issued.

In all, the audit recommended that the IRS study the interim letter process and clarify instructions for employees, among other things.

In its response, the IRS, which received 20 million pieces of correspondence in 2010, quibbled with the how audit compiled its statistics. The agency also noted that it had staffing constraints and defended its use of interim letters.

“We have efforts in place, including working with consulting firms and internal business units, to help us provide the best service to customers, given our limited staffing,” wrote Richard Byrd, of the agency’s wage and investment division.

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