Uber CEO apologizes, vows appeal of London ban

Uber CEO apologizes, vows appeal of London ban
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Uber CEO Dara Khosrowshahi apologized to London residents and vowed an appeal after the city’s transportation authorities decided not to renew the company’s license.

“While Uber has revolutionised the way people move in cities around the world it’s equally true that we’ve got things wrong along the way,” Khosrowshahi wrote in an open letter published by the Evening Standard. “On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made.”

“We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change,” the letter continued. “As Uber’s new CEO, it is my job to help Uber write its next chapter."


Transportation for London (TfL) announced on Friday that it would not be renewing Uber’s operating license after Sept. 30, saying in a statement that the company is “not fit and proper to hold a private hire operator licence.”

The regulator accused Uber of not properly reporting crimes related to its drivers and riders. TfL also was not satisfied with Uber’s claim that it had not deployed its Greyball software in the city to evade regulators.

The decision is just one item in the baggage that Khosrowshahi has inherited since taking over the company from the embattled former CEO Travis Kalanick, who resigned amid a string of scandals that prompted outside investigations and a revolt from a prominent investor.