Facebook and eBay remove hundreds of fake reviews after UK warning

Facebook and eBay remove hundreds of fake reviews after UK warning
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Facebook and eBay have removed hundreds of fake product reviews that were flagged by the United Kingdom's antitrust regulator.

The Competition and Markets Authority (CMA) said in a news release that the two companies had signed on to an effort to "identify, investigate and respond to fake and misleading reviews."

At the present time, Facebook has banned 24 users and eBay has banned 140 over the false reviews, according to the CMA.


"Fake reviews are really damaging to shoppers and businesses alike. Millions of people base their shopping decisions on reviews, and if these are misleading or untrue, then shoppers could end up being misled into buying something that isn’t right for them — leaving businesses who play by the rules missing out," CMA chief Andrea Coscelli said.

"We’re pleased that Facebook and eBay are doing the right thing by committing to tackle this problem and helping to keep their sites free from posts selling fake reviews," she added.

Facebook and eBay did not immediately return requests for comment from The Hill on Wednesday.

In the news release, CMA officials stressed that there was no evidence that the companies were aware of the now-banned users or the fake reviews before being alerted to the issue by CMA.

"The CMA is not alleging that Facebook or eBay are intentionally allowing this content to appear on their websites and is pleased that both companies have fully co-operated," read the news release.

"This CMA action is part of a wider programme of work tackling fake and misleading online reviews, which will include looking into the role of review sites," it continued.