Southwest apologizes after gate agent mocks 5-year-old named Abcde

Southwest Airlines issued a formal apology Thursday after a woman said a gate agent made fun of her 5-year-old named Abcde, according to USA Today.

The mother, Traci Redford, said she was about to board a flight from John Wayne Airport in Orange County, California, to El Paso, Texas, when a gate agent began to make fun of her daughter.


"The gate agent started mocking my child’s name, laughing, pointing at me and my daughter, and talking to other employees," Redford told Los Angeles TV station KABC. "So I turned around and just said ‘Hey, I can hear you. If i can hear you, my daughter can too. I’d appreciate it if you’d just stop.'”

The 5-year-old girl’s name is pronounced “ab-city.”

Redford said the gate agent took a picture of the boarding pass with her daughter’s name on it to post on social media.

Redford added that the airline did not respond to a formal complaint and apologized after news reports about the incident came out.

Southwest Airlines issued a statement apologizing for the incident.

"We extend our sincere apology to the family,” the airline stated. "We take great pride in extending our Southwest Hospitality to all of our customers, which includes living by the Golden Rule and treating every individual with respect, in person or online."