Alaska Airlines apologizes for video showing worker throwing luggage

Alaska Airlines apologizes for video showing worker throwing luggage

Alaska Airlines has apologized for a video in which a worker is seen tossing luggage from the airplane during unloading, according to ABC13.

The video, taken the evening of May 16 after an Alaska Airlines jet landed at Los Angeles International Airport, shows the worker throwing several pieces of luggage from the airplane to the ground.

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"The video is extremely concerning. The contract vendor clearly violated our policies. We will make sure this employee will never again work on another Alaska Airlines aircraft. We're also conducting a thorough investigation about this incident,” Alaska Airlines Operational Communications Manager Ray Lane said in a statement.

“We expect all employees to treat the luggage and cargo of our guests as they would their own. We apologize to our guests whose baggage was handled so recklessly."

Alaska Airlines was ranked in 2017 as the top U.S. airline by researchers at Wichita State University and Embry-Riddle Aeronautical University, who analyzed data for on-time arrivals, mishandled baggage and consumer complaints from the past year. It was ranked in fourth place by the same researchers for 2018.