Group: United violated passengers’ Bill of Rights
“United Airlines violated the letter and intent of the DOT rule, and should be held accountable,” the group said in a statement. “FlyersRights.org urges the DOT to modify the definition of tarmac time to include gate holds of longer than 30 minutes after the plane is fully loaded, and to continue tarmac time accumulation while passengers are on board during unscheduled gate returns.”
The Department of Transportation has touted the new airline rules, releasing statistics showing the number of delays longer than three hours has dwindled since they were enacted.
Under the news rules, airlines can be fined $27,500 for each passenger that is stranded on a plane.