JOB TITLE: Analyst, Physician Services, AOIA

REPORTS TO: Director, Physician Services and Payor Relations

DEPARTMENT: Physician Services Department

GRADE:  12





December 7, 2017


Chicago, IL

APPROVED: ______________________________ ______________________________
Department Head / Date                                         Human Resources / Date


The Analyst, Physician Services is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. He/she will handle a variety of different tasks, many of which will vary on a day-to-day basis. The incumbent will serve as a key point-of-contact for inter- and extra-departmental activities, relying on his/her judgment to effectively advance departmental goals and strategic initiatives. He/she will be responsible for: continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.


A. Provides administrative, project management, strategic planning and other needed support for the Physician Services Department.
B. Supports and participates in development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA.
C. Completes intake documentation for member issues and requests; serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters.
D. Maintains tracking logs and records to ensure all issue are addressed in a timely, accurate and comprehensive manner; provides summaries and reports on open and closed issues to Physician Services leadership team as requested.
E. Assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities; handles scheduling, coordinates logistics, provides technical support and works closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed.
F. Performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g., MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information and develops summaries and briefings for use by the Payor Relations and Practice Management teams.
G. Develops and/or advises on the development of communications materials (e.g., issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters.
H. Partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues.
I. As needed, attends meetings and events with members and other stakeholders; reports out on meeting activities, outcomes and findings to Physician Services’ leadership team.
J. Handles and maintains highly confidential, proprietary and/or sensitive information.
K. Other duties as assigned.



A. Bachelor’s degree in a relevant field (e.g., public policy, healthcare administration, communications, business).
B. Minimum of one (1) year of post-graduate experience in a health insurance company, medical practice or hospital/health system.
C. Strong interest in health policy, payor relations, practice management and/or the business of medicine
D. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment.
E. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.
F. Aptitude for disseminating and explaining complex information in a clear, concise, and accurate manner in all forms of written and oral communication.
G. Strong interpersonal skills with ability to work well in teams.
H. Superior communications, organizational and problem-solving skills.
I. Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications.


A. Advanced degree in a relevant field (e.g., MHA, MPP, MPA, MPH, MBA)
B. Previous experience with professional and/or membership associations. 


Physical Demands
Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use computer, telephone and peripherals. Incumbent may occasionally work prolonged or irregular hours, including evenings and weekends.

Mental Demands
Work is performed in a fast paced, dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders. 

Office Environment
Work is performed in a normal office environment. Full-time remote work arrangements are not permitted.


Domestic travel may be required <15 percent of the time.


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

About the AOIA
The American Osteopathic Information Association (AOIA) is a not-for-profit trade association formed in 2000 to advance the use of information technology in the practice of osteopathic medicine. It is a 501(c)(6) tax-exempt trade association, and as such, is governed by slightly different laws and regulations than the AOA. This status allows the AOIA to be more involved in advocacy and non-dues revenue producing activities. As an AOA-accredited CME sponsor, the AOIA is involved in the coordination and development of AOA-accredited online CME. Membership in the AOIA is extended to all AOA members.



To Apply: 

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